Question 1

Where are you located?

Accepted Answer

We are located at 152 Broad Street, Guilford, CT 06437. If you are familiar with the Guilford Green, the large white church is on Broad Street, and our office is at the end of the street, just beyond the Guilford Library.

Question 2

Do we have to see the same provider at every visit?

Accepted Answer

Our patients are not assigned to a particular provider. Some families prefer to see the same provider for all of their well visits, while others like to get to know each provider. At the beginning of the weekday, the on-call provider has a wide-open schedule. This means we can always see your child the day you call, but the on-call provider will most likely be the one to have the time to do so.

Question 3

How many health providers do you have?

Accepted Answer

We have four physicians and two nurse practitioners. Learn more about our providers. (http://www.guilfordpediatrics.com/providers)

Question 4

Are you accepting new patients?

Accepted Answer

Yes, all of our providers are accepting new patients at this time.

Question 5

My child is sick. How long can I expect it to take to get a sick child appointment, or can I just walk in?

Accepted Answer

All children need an appointment to be seen, and we strive to provide same-day appointments for ill children. If this is not possible, our providers and office staff will work with you to arrange an alternative to receive prompt and appropriate care.

Question 6

What is your hospital affiliation?

Accepted Answer

We have privileges at Yale New Haven Hospital.

Question 7

What insurance do you accept?

Accepted Answer

• Anthem Blue Cross
 • Aetna U.S Healthcare
 • Connecticare
 • Cigna
 • Husky A and B all plans
 • PHCS/Multiplan
 • Tricare
 • United Healthcare
 • Oxford
if your insurance plan is not listed, please call your insurance company to check to see if we participate in your insurance.

Question 8

Do you allow alternate vaccination schedules?

Accepted Answer

Our policy is that all of our patients be vaccinated. Please see our vaccine policy for more information. (http://www.guilfordpediatrics.com/policies)

Question 9

Is there a policy about alternative medical practices?

Accepted Answer

While we keep an open mind about alternative medical practices and will work with parents on a case-by-case basis, we are committed to the scientific method and evidence-based medicine.

Question 10

What are recommended dosages for Acetaminophen, Ibuprofen, and Benadryl?

Accepted Answer

Please view dosage information for these medications. (http://www.guilfordpediatrics.com/helpful-info)

Question 11

When can appointments be made and what holidays do you close for?

Accepted Answer

Appointments can be made during office hours. Our office hours are Monday through Thursday 8:00 a.m. – 7:00 p.m., Friday 8:00 a.m. – 5:00 p.m., and Saturday, 9:00 a.m. -12:00 p.m.

We are closed on New Year’s Day, Memorial Day, 4th of July, Labor Day, half day the day before Thanksgiving, Thanksgiving Day, half day on Christmas Eve, and Christmas Day.

Question 12

What should I do if my child is sick after hours?

Accepted Answer

Call us first. A pediatrician from our office is always available by phone for emergencies. After hours our answering service will page the provider on call. They will help you decide whether the problem needs urgent attention and, if so, at what location. We can handle many problems at our office, such as lacerations needing stitches and asthma episodes. In some cases, we will direct you to an emergency room, but let us help you decide which would be most helpful for the problem at hand.

Question 13

What do I do if I need a prescription renewed?

Accepted Answer

Prescriptions are renewed during regular office hours. Sometimes, we may require that patient be seen in our office before medication renewal. Please allow up to 3 business days for our office to complete a refill authorization request.

Question 14

How are co-payments and billing handled?

Accepted Answer

All co-payments or visits are payable at the time of service. Our office accepts Mastercard, Visa, Discover card, personal checks, and cash. Should you have any financial questions or concerns. View our billing and insurance page for more information.  (http://www.guilfordpediatrics.com/billing-insurance)

Question 15

What happens if my child can't make their appointment?

Accepted Answer

Life happens, and we understand that sometimes you cannot make your appointment. Please call us at least one day in advance to cancel or change your scheduled appointment. We do not charge a fee for missed appointments.

Question 16

Can my teenager come to your office alone?

Accepted Answer

Children under the age of 16 must have a parent or legal guardian with them for well visits and we cannot give any vaccinations without a note from a parent or legal guardian for our patients under 18 years old. Please ensure your child brings their most current insurance card and any co-payment due to their appointment.

Question 17

Up to what age do you see patients at Guilford Pediatrics?

Accepted Answer

We will see patients from birth through age 26.

Question 18

I’m currently pregnant. When should I reach out to you?

Accepted Answer

We offer free prenatal consultations to meet one of our providers before the baby is born and answer any questions you may have.

Upon admission to the hospital for your delivery, you will notify the staff who your child’s pediatrician will be. At the time of discharge from the hospital, you will be instructed to call our office to schedule your child’s first checkup.

After coming home from giving birth, your baby should see a provider within the next 2-3 days. At your baby’s first visit, you should expect the provider to check the baby’s weight and height and answer any questions.

Our practice is currently affiliated with Yale New Haven Health. Babies born at other area hospitals are welcome to come to our office after birth.

Question 19

What testing do you do in the office?

Accepted Answer

We provide the following tests in our office: vision, hearing, hemoglobin, strep, RSV, and flu.

Question 20

I need a camp form, school form, sport form or shot record, how do I get it and how long will it take?

Accepted Answer

We will gladly complete these forms for you. In order to do this, your child should have had a well-child visit within the past 12 months. Visits for an illness address a specific problem and are not ordinarily comprehensive enough for us to complete these forms. There is no charge for completing these forms, but please allow us one week. They can be mailed or faxed if that works best for you.

Question 21

Do you offer Telehealth appointments?

Accepted Answer

Yes, we offer telehealth appointments.

Question 22

What is your average wait time?

Accepted Answer

Our average wait time is less than five minutes.

We put your family’s health and well-being first.

(203) 453-5235

Frequently Asked Questions